The terms we work under.

These terms govern your use of the Promo Bird website, client portal and messaging channels operated by Redbird Promos LLC (“Promo Bird”, “we”, “us”). By using them you agree to these terms and to our Privacy Policy.

SMS / text messaging terms

Program name: Promo Bird order updates and customer care.

What you will receive. When you opt in, Promo Bird may send you text messages about your requests and orders: replies from your dedicated rep and our assistant, quote and proof notifications, and order status and shipping updates. We do not send marketing or promotional texts, and we do not buy contact lists.

How you opt in. You opt in by texting our business number, or by ticking the unchecked SMS consent box under the phone number on a quote or contact form on our website. We do not text you if you leave the box unticked. Consent to receive text messages is not a condition of purchase. See Text us for details.

Message frequency varies depending on your orders and conversations with us.

Message and data rates may apply. Check with your mobile carrier for details about your plan.

Opting out. Reply STOP to any message to cancel. You will receive one final message confirming that you have been unsubscribed, and no further messages will be sent. To rejoin, reply START or text us again.

Help. Reply HELP to any message for assistance, or contact us at info@promobird.com or (817) 220-1853.

Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon, and most other U.S. carriers.

Privacy. Your mobile number and opt-in consent are handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Quotes and orders

• Every order is priced by your dedicated rep. A quote is an offer that stands until the date shown on it.
• Production begins after you approve the artwork proof and the order details in writing (email, portal, or text).
• Because decorated goods are made to order, they cannot be returned unless they differ from the approved proof or arrive damaged.
• If we get it wrong, we reprint it. If we cannot reprint, we refund it.

Artwork

You confirm that you own or are licensed to use any logo or artwork you send us, and you authorize us to reproduce it on the products you order. Artwork we create for you is yours to use once the related order is paid.

Payment

Invoices are due on the terms shown on the invoice. Schools, universities, and public agencies may order on purchase orders with net terms. Card payments are processed by our payment provider; we do not store full card numbers.

Client portal

You are responsible for keeping your sign-in details private. Tell us right away if you believe your account has been used without permission.

Limitation of liability

To the fullest extent permitted by law, our liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for delays caused by carriers, suppliers, or events outside our control.

Changes

We may update these terms from time to time. The date at the top shows the latest revision.

Contact

Redbird Promos LLC (Promo Bird)
1321 Upland Dr. PMB 1619, Houston, TX 77043
info@promobird.com · (817) 220-1853