✦ Free setup✦ Free artwork help✦ Free virtual proofs(817) 220-1853info@promobird.com
We'll make your ideas take flight!💬 Pricing, artwork, POs, timelines, the portal
Questions we get
every week.
If yours isn't here, ask — a person answers.
Pricing & quotes
Why aren't there prices on this website?
Promo pricing genuinely depends on quantity, imprint colors, decoration method, and timing. Publishing a list price would mean inflating it to cover the worst case. Instead your rep prices your exact job — usually the same day you ask.
Is setup really free?
Yes. No setup charge, no screen or plate fee, no digitizing fee — first order or fiftieth. The quote your rep sends is the number you pay.
How fast do I get a quote?
Most quotes go out the same business day. If a product needs a supplier confirmation on stock or a rush window, your rep tells you that in the first reply instead of leaving you waiting.
Do you have minimum order quantities?
Individual products do, and they vary by item. Tell your rep the quantity you actually need and they'll shortlist products that work at that number.
Can I get a sample first?
Usually yes. Ask your rep — on many items we can get a blank or a spec sample in your hands before you commit.
Artwork & proofs
What file format do you need?
Vector (.ai, .eps, .pdf, .svg) is ideal. High-resolution .png, .jpg, or .psd files usually work fine. If all you have is a photo of last year's shirt, send that — artwork help is free.
What does “free artwork help” actually cover?
Redrawing or vectorizing your logo, cleaning up scans, separating colors, matching PMS values, and sizing the imprint for each decoration method. There's no art charge on any of it.
What is a virtual proof?
A rendering of your artwork on the actual product, showing imprint colors, placement, and size. It's free, it comes before production, and nothing prints until you approve it.
Can I revise a proof?
As many times as you need. Revisions are free too. We'd rather do a fifth round than ship something you don't love.
Will my colors match exactly?
We match PMS values as closely as each decoration method and material allow, and your proof states the values being used. Screen print on a colored garment and laser engraving on steel can't hit the same target, so your rep will tell you what to expect before you approve.
Ordering & delivery
Do you accept purchase orders?
Yes — school districts, universities, and public agencies order on POs every day. Net terms are standard for institutional clients.
Can you invoice each program or department separately?
Yes. Each department, branch, program, or grant can have its own quotes and invoices under one relationship.
How long does an order take?
A typical decorated order runs about two to three weeks from proof approval. Rush programs are available on many product lines — give your rep the in-hands date and they'll quote options with each one's production time.
Do you ship nationwide?
Yes, anywhere in the US, including split shipments to multiple campuses, branches, or buildings.
What if the order arrives wrong?
Tell your rep. If the imprint, color, or count doesn't match your approved proof, we reprint or replace it.
Client portal
What's in the client portal?
Your order history, approved artwork and proofs, live tracking, invoices, and one-click reorders of items you've bought before.
How do I get access?
Ask your rep to send an invite to your work email. Portal accounts are set up by hand for existing clients.
Can more than one person from my organization have access?
Yes — add anyone who needs to reorder, approve proofs, or pull invoices.
✦ Didn't find it?
Ask us directly.
Call, email, or send a note — we're happy to answer questions before you ever place an order. Free setup, free artwork help, and free virtual proofs either way.